MAINTENANCE

Please fill out a maintenance request by clicking on the button below.

Maintenance Request

Resident Responsibilities

Residents are responsible for basic maintenance of their home. Please refer to your lease for full and complete details.

  • This includes, but is not limited to, the following:

    - Replacement of lightbulbs, smoke-detector batteries, and HVAC filter replacements. We recommend replacing the HVAC filter every few months (if applicable). 


    - Un-clogging simple drain and toilet clogs. You should NEVER put any grease or food down kitchen drains. No sanitary napkins or feminine products should be flushed down toilets. If you request maintenance to unclog your drain/toilet and it is discovered to be caused by you, you’re responsible for the cost of labor and parts.


    - Locked out of your home. If it’s after-hours, you’ll need to call a local locksmith to assist you in regaining access to your unit. We recommend Puget Sound Locksmith (253) 682-0990. If it’s during normal business hours, please call us or submit a maintenance request for assistance.


    - Disposing of large items (like furniture, etc.). You must dispose of these items on your own. You cannot leave them on the property, outside your unit, in the garbage area or anywhere else. It is a violation of your lease to do so. We recommend taking such items to Tacoma Landfill-Recycling Center (253) 502-2100.



Emergency Maintenance Requests

For emergency maintenance requests, see below for who to contact depending on the type of emergency:

  • If there’s an urgent or emergency maintenance request, please do the following:

    - In the event of a maintenance emergency, such as a non-stop water leak, heat going out in the middle of winter, or a similar situation, please call the 24/7 emergency maintenance line at (253) 398-8578.


    - In the event of a life-threatening or safety emergency such as a fire, carbon monoxide leak, or break-in, please call 9-1-1. When you are reasonably able to do so, please notify management by submitting a maintenance request through your Resident Portal or calling our office (253) 666-6840.




General Maintenance Requests (Landlord Responsibilities)

Please submit all general maintenance requests through your Resident Portal. If you’d prefer to speak with someone on the phone or by text, call (253) 398-8578.

  • When making your requests, please help us by doing the following:

    - Describe the problem in the greatest detail you can, if you’ve tried to fix it, describe what you’ve done to try and fix it, and include as many pictures as possible.


    - Select whether or not you give us permission to enter your home, even if you’re not present.


    - If you would prefer to be home during the maintenance, please let us know days and times that work for you so we can schedule it with you.